Everything you
need to know.

Our minimum order is 10 custom fans. Volume pricing starts at 25 fans, with significant discounts at higher quantities. FanRaiser fundraiser campaigns have a 25-fan minimum.

Yes. Pre-printed sample fans are $10 with 3–5 day delivery — these show material quality and print quality, but not your specific custom design. For a custom proof sample with your own artwork, the cost is $150 with approximately 21-day delivery. The $150 is credited toward your order if you place an order of 150+ fans.

No. All fans are printed on one side only — full-color sublimation printing on the front face of the fan. The back shows the natural bamboo finish.

Our fans are 13 inches when open (measured from tip to tip). The ribs are natural bamboo. The fan fabric is the full printable surface — edge to edge, one side.

Yes. Free handle customization is included with every order. You can add text (up to 50 characters) or a small logo to the handle. Select your preference during checkout.

We offer three design paths:

• Design It Yourself — Free. Upload your own print-ready artwork. We review every file for print quality before production. Includes 1 digital proof.
• Quick Layout Service — $9.99 (free at 25+ fans). Send us your text, logos, and images. We arrange them on the fan template. Includes 1 digital proof + 1 revision. Does not include original design concepts or image editing.
• Custom Design — $75 (free at 100+ fans). Full creative direction from our design team. Colors, composition, typography — we handle everything. Includes 3 revisions (unlimited at 500+ fans).

We accept: PNG, JPG, PDF, AI, PSD, SVG. Minimum resolution is 300 DPI. Preferred color mode is CMYK — we'll convert RGB if needed. Bleed: 0.125" on all sides.

After your order is placed, our team reviews your artwork or brief. We check for resolution, bleed, and print quality — then prepare a digital proof. The proof is sent to you within 3–5 business days. You have 48 hours to approve it or request a revision. Nothing goes to production until you approve.

• Design It Yourself: 1 digital proof (you supply the final file)
• Quick Layout Service: 1 digital proof + 1 revision
• Custom Design: 3 revisions (unlimited at 500+ fans)

Additional revisions beyond your included allotment may incur extra charges.

Yes. The Online Fan Designer is available with the Design It Yourself tier. You can build your design on a fan template, then submit it for human review and proof. Even designs created in the tool are reviewed before production.

From proof approval, production and delivery takes approximately 30 days. 97% of orders ship within 35 days. The clock starts when you approve your proof — not when you place your order.

Yes. A 21-day rush option is available. Rush production requires an additional fee plus express shipping costs. Contact us at hello@mycustomfan.com before placing your order to discuss availability and pricing.

Your digital proof will be sent within 3–5 business days of placing your order. For Custom Design orders, the first concept may take up to 5–7 business days.

Yes. Free standard shipping is included in all pricing — no hidden fees. The per-fan price you see already includes standard domestic shipping to anywhere in the contiguous United States.

Currently we ship within the United States only. International shipping may be available for large orders — contact us at hello@mycustomfan.com for details.

Yes. A tracking number is provided once your order ships. You'll receive it via email at the shipping address you provided at checkout.

If your order has not arrived within 35 days of proof approval, you may submit a claim by opening a ticket through our Contact page. Include your order number, proof approval date, and delivery date. No refunds or credits are issued until after you have received your order, and all cancellations and claims must be initiated by you.

• Days 35–60 after proof approval: Cancel and return for a 50% refund to your original payment method, or keep the order for a 25% refund plus 25% store credit toward a future order.
• After 60 days from proof approval: You may request a full refund and return the order.

Once your order leaves our facility, the carrier is responsible for delivery. If your package is lost, damaged, or undeliverable due to a carrier error, we will file a claim with the carrier on your behalf. Contact us within 5 business days of your expected delivery date — include your order number and tracking information. To report an issue, open a ticket through our Contact page. Resolution typically takes 7–14 business days once the carrier's claims process begins.

Yes. Full payment is required upfront. We do not offer deposits or payment plans. Your order is not confirmed and your proof is not started until full payment is received.

Orders can be cancelled before proof approval for a full refund. Once you approve your proof, production begins immediately and the order cannot be cancelled. If you need to cancel, contact us as soon as possible at hello@mycustomfan.com.

Custom printed fans cannot be returned once production begins — they're made to order. If there is a manufacturing defect or a print error on our part, we will replace or refund your order. If you approved a proof that contained an error, we are unable to offer a refund. Contact us within 48 hours of proof approval if you notice an issue, or within 5 business days of delivery for damaged-in-shipping claims. See our full Returns Policy for details.

Contact us at hello@mycustomfan.com within 5 business days of receiving your order. Include photos of the damage and your order number. We'll arrange a replacement or refund.