Shipping & Delivery

Free shipping.
~30 days. Every order.

Standard shipping is included in your pricing — no surprises at checkout. Here's exactly what to expect from order to delivery.

Free
Standard Shipping
on Every Order
~30 Days
Production + Delivery
After Proof Approval
21 Days
Rush Option
(Contact for Pricing)
All 50
US States
Covered

Your Order Timeline

What happens after
you place your order.

01
Order Placed & Payment Confirmed
Your order is received and your design team is assigned. Full payment is required upfront before work begins.
Day 0
02
Digital Proof Sent
We review your artwork and prepare a digital proof. You'll receive it via email within 3–5 business days. Review it carefully — this is your final chance to catch any errors.
Days 3–5
03
You Approve the Proof
You have 48 hours to approve or request a revision. Once you approve, production begins immediately. No changes can be made after approval.
Days 5–7
04
In Production
Your custom fans are printed and assembled. Production takes approximately 25–28 days after proof approval. 97% of orders ship within 35 days total.
Days 7–32
05
Shipped — Tracking Provided
Your order ships via free standard shipping. A tracking number is emailed to you as soon as the shipment is scanned by the carrier. Estimated transit: 3–7 business days depending on your location.
Days 30–35

Rush Production

Need it faster?

A 21-day rush production option is available for most orders. Rush production requires an additional rush fee plus upgraded express shipping costs. Rush availability depends on current production capacity.

If you have a hard event date, contact us before placing your order so we can confirm availability and quote the rush fee accurately. Email hello@mycustomfan.com with your event date and quantity.

Coverage & Restrictions

Where we ship.

We ship to all 50 US states from our operations in Houston, TX. Standard shipping is included in your pricing — no handling fees, no fuel surcharges, no surprises.

International shipping is not available at this time for standard orders. For international inquiries on large orders, contact us at hello@mycustomfan.com.

  • Free standard shipping to all 50 US states
  • Ships from Houston, TX
  • Tracking provided once shipped
  • Cannot change shipping address after proof approval
  • International shipping available for large orders — contact us

Issues & Claims

Lost or Damaged in Transit

All orders ship from our facility in the USA via major carriers (FedEx, UPS, USPS). Once your order leaves our facility, the carrier is responsible for delivery. If your package is lost, damaged, or undeliverable due to a carrier error, we will file a claim with the carrier on your behalf. Contact us within 5 business days of your expected delivery date with your order number and tracking information. We will work with the carrier to locate your package or process a replacement. Resolution timelines depend on the carrier's claims process, which typically takes 7–14 business days.

Late Delivery Policy

Most orders are delivered within approximately 30 days of proof approval. 97% of orders arrive within 35 days.

No refunds, credits, or compensation are issued until after you have received your order. We do not initiate cancellations on our end. All cancellations and claims must be initiated by you.

If your order arrives later than 35 days after proof approval, you may submit a claim requesting one of the following:

Orders received between days 35–60 after proof approval
  • Cancel and return the order — 50% refund to your original payment method. Production costs on custom products are not recoverable, so a full refund is not available during this window.
  • Keep the order — 25% refund to your original payment method plus 25% store credit toward a future order.
Orders received after 60 days from proof approval
  • You may request a full refund and return the order.

Production and Shipping Delays

Our fans are manufactured overseas and shipped to our US facility before being sent to you. Occasionally, international shipping or customs processing between our factory and our facility can cause delays beyond our standard timeline. While we work to minimize these delays, we cannot guarantee delivery timelines when customs holds or international logistics issues arise. The late delivery policy above is our commitment to making it right when delays affect your order.

How to File a Claim

To request compensation under this policy, open a ticket through our Contact page. Include your order number, proof approval date, and delivery date. We aim to respond within 1 business day.

Ready to start your order?

Minimum 10 fans. Free shipping included. Human-reviewed proof on every order.

START YOUR ORDER →